Terms & conditions

• Dubai Miracle Garden is an eco-friendly environment. Please maintain cleanliness by using trash bins provided.
• Bringing food and drinks inside the garden is strictly prohibited as these may attract ants, spiders, and butterfly predators.
• Do not leave belongings unattended. The management is not responsible for any lost items.
• Butterflies rest on leaves and pathways. Please watch your step and do not disturb them while feeding.
• Taking photos is allowed. Please ask staff for assistance if needed.
• Children must be supervised by parents or guardians at all times.
• Touching butterfly wings is prohibited to help them live longer.
• Do not cross restricted areas to avoid potential damages.

• Online ticket resale is prohibited. Tickets purchased via resellers are invalid.
• Promotions cannot be combined with any other offer.
• All ticket purchases are final and strictly non-refundable once completed. No refunds will be issued for cancellations, date changes, no-shows, late arrivals, unused tickets, or partially used tickets.
• People of Determination and children below 3 years old may enter free of charge.
• A government-issued photo ID may be required as proof of age.
• Removing, altering, or defacing tickets will invalidate them.
• Tickets are valid only for the date shown.
• Guests agree to submit to security checks for prohibited items (recording devices, food, drinks, bottles, large bags, controlled or dangerous substances).
• Professional cameras, detachable lenses, tablets, and laptops are strictly prohibited.
• The ticket holder voluntarily assumes all risks, including personal injury, loss, or damage during the visit.
• Outside food and beverages are not permitted.
• Duplicated, resold, or misused tickets will be cancelled immediately.
• Management reserves the right to refuse admission or evict guests without refund for inappropriate behavior or security threats.

Our Privacy Policy ensures a safe and pleasant experience while interacting with Dubai Miracle Garden's services. We collect personal data when you purchase tickets, sign up for newsletters, or contact us. Information is used to process bookings, provide services, and communicate updates. We do not sell or lease personal information to third parties.

For full details on data collection, cookies, and security, please read our Privacy Policy.

• Payments can be made using Visa and MasterCard in AED.
• No services will be provided to OFAC-sanctioned countries per UAE law.
• Tickets are non-refundable once purchased. Expired, invalid, unused, or partially used tickets will not be refunded or accepted.

We do not share customer data with third parties for marketing. Information may be disclosed only to Dubai Miracle Garden affiliates or government bodies under legal obligation.

Dubai Miracle Garden regularly reviews and updates its policies. Continued use of our services indicates acceptance of any changes.